Upscale Lifestyle Concierge is a full-service bespoke lifestyle and consultancy firm, who have been providing expert services to corporate, individuals and groups globally. Our specialist team provide tailor- made guidance and management of all lifestyle challenges- going beyond the ordinary to exceed the exacting needs of our diverse clients.
Our Proposition: Upscale Lifestyle Concierge provides your property with a fully managed bespoke concierge service tapping into our uniquely powerful local and global database. Our proposition delivers the highest levels of added value to your guests, Building additional revenue and yield for your hotel, resort or venue. Our concierges are highly skilled expert insiders who know the scoop on their city, as well as overachievers who work compulsively to satisfy a guest’s every need. Their drive and commitment is the key to building guest/resident loyalty. Our concierge services provide the ultimate in personal service leveraging the capabilities, partner relationships, and infrastructure we have developed to aid developers and operators in attracting, acquiring and retaining guests & residents.
Our team have created customized concierge programs for hotel & condo developers and luxury service providers around the world. For any leisure operator, client service sits at the very heart of their organization's sustainable success and revenue model. Upscale Lifestyle works as an extension of your in-house lifestyle management and concierge team, working to develop unique ideas, and creative solutions, to elevate your brand’s image, drive traffic, increase sales, and build retention. For guests and visitors to your property, our involvement is seamless- our experts act as employees of the property - and guests reap the benefits of our ability to service needs with the same degree of excellence from casual-tourists to UN requiring jet charter, yacht and other provisions.
The Opportunity: The biggest challenge of management in service industries is providing and maintaining customer satisfaction. Service quality and customer satisfaction have been identified as key factors in the battle for competitive differentiation and customer retention. Service management is the new paradigm offering services to fulfill the needs and experiences of customers through innovative concierge and personalized services. An overwhelming demand for quality products and service has become increasingly evident to professionals in the tourism and hotel industry. Among all customer demands, service quality has been recognized as a critical factor in the success of any business. Customer satisfaction positively affects business profitability, studies have investigated the relationship with customer behavior patterns, and according to these findings, customer satisfaction increases customer loyalty, influences repurchase intentions, and leads to positive word of mouth. "The biggest benefit is that we get people who are knowledgeable about the city's sights and restaurants. At Upscale Lifestyle Concierge, we stay true to the origins of the concierge concept and work as independent contractors meeting the guest's needs providing information on concerts, sightseeing, dining, and other activities ranging from yacht charter's, private jet pilots, jewelers and personal shoppers. Our concierge will act as a liaison between the hotel property and the travel coordinator for the traveling family or the traveling executive, as the hotel becomes a base of operations for the duration of their stay. Our aim is to be seamless in your guest experience, they see us as part of you - not a separate entity. We have a private, exclusive network of global concierges and Relationship Managers dedicated to handling those day-to-day needs, as well as serve any other requests our clients may have in more than 80 U.S. and international cities.