Terms and Conditions This agreement is entered into between the booking agent, U L Consultancy Group, hereinafter referred to as ULC, and you (the Client). The Client understands that by the very nature of our company, we are providing access to certain experiences and Events or experiences (Events) which are unique and exclusive in nature. Therefore, the following terms are necessary and binding unless expressed otherwise in writing. Deposits and Payment:
A 50% non-refundable deposit is due within 5 days of reservation.
The final non-refundable balance of the total price shall be paid in full 30 days prior to Event date.
For all Events, no tickets will be issued nor will access be provided to Client until ULC receives full payment.
In the Event full payment is not received by said date, any amounts already paid will be deemed non-refundable and earned by ULC for all work performed, and the Event will be made available for sale to third parties.
All sales are final.
All advertised Events are subject to availability, and may change without notice to the Client. Client agrees that ULC is not responsible for changes in Event dates and times, locations and accommodations. Client acknowledges that ULC has no control over such changes. If said changes are made, the Client will not be entitled to a refund, except at the discretion of ULC management.
Ticketed Events are sold for above face value, therefore our sale price will not be the same as the price printed on the ticket.
All upgraded tickets are guaranteed to be equal to or better than those contracted for. Client will be contacted to discuss any downgrade, to ensure that the tickets are suitable or if compensation is warranted.
ULC reserves the right to substitute Events of a pre-party or post-party nature for Events of a similar nature.
ULC shall not be held liable to the Client for failure to provide the services ordered if such failure is due to actions and circumstances beyond the control of ULC.
Prices and Seat Locations:
All orders will be assessed a 7% service charge, state sales tax (when applicable), and shipping fees (when applicable). Tickets are priced at the current market value and are subject to change at any time without notice.
We cannot specify exact seat location at all times, therefore a general area in a designated category may be temporarily assigned. Seating charts serve as a guide when purchasing tickets and do not guarantee exact section and/or row locations.
In rare instances, a ticket price or information on an Event may be listed incorrectly due to a typographical error by the supplier. If the supplier cannot honor the information listed, then the order will be cancelled, and a refund will immediately be issued.
Cancellations and Refunds:
If an Event is completely canceled, ULC will issue a later date credit. No cash refunds are given. If part of any Event is canceled, no credits will be issued.
ULC is not liable for refunds under the following circumstances that are beyond our control: Event postponement, rescheduling or time changes due to weather, nature, construction, or any other abnormal conditions or developments. ULC is not responsible for misplaced, lost or stolen tickets.
If ULC contracts with a client to arrange a bespoke request not otherwise offered, client understands that ULC may put forth significant time and effort while accumulating expenses in order to arrange this special request, which may not be marketable to other clients due to the bespoke nature of the request/experience.
If client declines purchase after placing a bespoke request, client will be charged 25% of the contracted amount to compensate ULC for time/expenses incurred up to that point.
If both ULC and client agree that the undertaken experience did not meet the terms of the contracted request, then client must give ULC at least two additional chances to fulfill request.
If client declines to re-schedule the special request, then they are not entitled to a refund of their fees.
Tickets will be shipped as soon as they are physically available, but due to the demand on some Events, certain tickets may not be delivered until the week of the Event. In some cases tickets may be issued the day before or the day of the Event.
On delivery orders, clients may be assessed a shipping fee ranging from $12 to $35 depending on the delivery method.
ULC shall not be held liable to the client for failure to provide the services ordered if such failure is due to actions and circumstances beyond the control of ULC.
Client understands that if they encounter any problems with any Event or Experience that is provided by ULC, they have a responsibility to make contact with ULC ASAP during the Event while the Event is still occurring and allow ULC ample time/opportunity to correct and improve the situation. If a Client does not contact ULC or experiences the Event or Experience through completion, they are implicitly indicating their satisfaction with the Event or Experience and are not entitled to a refund.
Client acknowledges that ULC is a booking agent and has no responsibility or control over any of the aspects of the ticketed Event. Therefore ULC cannot be held responsible for negligence, strict liability, tort, product liability, and intentional torts or under any other theory of liability for any death, loss of funds, thefts, or damage to property, personal injury or any other loss suffered by the client.
ULC’s liability under this agreement shall not exceed the aggregate amount of moneys paid to ULC by client.
ULC is acting as an independent intermediary for suppliers of goods and services, which are not directly supplied by this company; such as air transportation, motor coach/shuttle/limo transportation, rental cars, hotel accommodations, meals, tours and event tickets. ULC shall not be responsible for actions, errors, omissions or negligence on the part of such suppliers, which result in any loss, damage, delay, injury or death to you, your travel companions or group members. We shall not be responsible for any loss, damage, delay, injury or death to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction difficulties, diseases, local laws, climatic conditions, or any other action, omission, error, condition or negligence outside of our control. ULC reserves the right to substitute hotels of equal status, alternate itineraries, substitute airlines, changed flight times and upgrade or downgrade. Event access/tickets. In the Event of cancellation or postponement of a certain Event, ULC shall not be responsible for accommodations or transportation expenses incurred. We also reserve the right to cancel any reservations and remit a full refund to the cancelled party. Rates are subject to change without notice and tours and Event tickets are subject to availability.
The client, by engaging ULC, acknowledges these conditions and agrees to hold the company blameless in making the arrangements on his behalf, and agrees that restitution for damages, if any are claimed, shall be sought directly from individual suppliers for the tour. The client also agrees to the terms and conditions of the tour and services, as set forth by the suppliers to ULC. Payment of deposit and/or full payment shall constitute additional and further consent to all provisions set forth and stated herein.
In the Event that the client does sue ULC or any ULC employees for any loss whatsoever, ULC and client agree personal jurisdiction and subject matter may only lay with the federal and state courts located in Broward County, FL, USA. ULC and Client agree that the laws of the State of Florida shall govern, regardless of Florida's choice of law doctrine. It is further agreed the prevailing party is entitled to legal fees and costs.
Purchase of any Event or Experience constitutes agreement to the above terms.
Copyright ULC, LLC dba UL Consultancy Group 2019 ULC is a wholly-owned subsidiary of UL Consultancy Group, with an impeccable record of integrity and service.